Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Mathematics
Using math to solve problems.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Speaking
Talking to others.
Reading Comprehension
Reading work-related information.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Writing
Writing things for co-workers or customers.
Active Listening
Listening to others, not interrupting, and asking good questions.
Time Management
Managing your time and the time of other people.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Service Orientation
Looking for ways to help people.
Social Perceptiveness
Understanding people's reactions.
Learning Strategies
Using the best training or teaching strategies for learning new things.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Active Learning
Figuring out how to use new ideas or things.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Instructing
Teaching people how to do something.
Systems Evaluation
Measuring how well a system is working and how to improve it.